FAQ's

1. What are the benefits of renting car with gaadibooking.com?

- Our pricing is transparent and competitive.
- You can search, compare, choose and book the "Car of your Choice”.
- All the drivers and cars are verified and certified.
- Cancellation is free of cost.

2. Do I get any promotion code for booking first time with gaadibooking.com?

- Yes, you will get promo code depending on duration of the journey.

3. Do I need to have an account to book a ride?

- Yes, you can simply sign up by entering your name and mobile number to create your gaadibooking account.

4. When do I get booking confirmation and the cab details?

- As soon as you book your rental car with gaadibooking.com, you will be receiving the booking confirmation via email and/or SMS. Please make sure that you enter correct email and mobile number. As soon as a car owner accepts the ride, you will get details of driver.

5. What are the different online payment options are there?

- You can make payments through Credit card, Debit card, Net banking and Gaadibooking wallet.

6. How can I book rental car with gaadibooking.com?

- You can select and book a car only by paying either partial or full amount. Balance amount is to be paid by cash to the driver or can be paid online.

7. Is it safe to use my credit/debit card on your site? Do you store my card number and details?

- Yes, it is safe. Our website is secure and do not store any credit/debit card data.

8. Can I book a cab on gaadibooking without paying online?

- No. The whole booking process is online. You need to pay either partial or full amount online.

9. What if the car doesn't show up?

- In such situations, we usually notify you at the first opportunity. We keep the customer updated of the situation as soon as we find out.We will make additional efforts to ensure that another car will be arranged for you at no additional cost.

10. How do I cancel my booking? What are the charges?

- You can cancel the booking by log in into your account on gaadibooking.com or by clicking the cancellation link provided in the booking information sent to you via email. Cancellation is free of cost and you can cancel a ride before 6 hours of your travel date and time.

11. What if the car shows up late?

- We recommend you to speak to driver as soon as you get his details. In case driver is not reachable or not answering your call, please contact us on our helpline number.

12. Does a standard vehicle charges apply regardless a type of rental?

- No. Charges are decided by car owners on the basis of car model and type so customer can see the pricing of each car in search result and select the best.

13. What happens if I want to change the destination or duration of my trip after I have booked taxi?

- You can directly contact us in such situations. We will make changes, but the changes should be informed till 6 hours before the pick-up time.

14. What should one do in case of an accident?

- In the unlikely case of an accident, the traveller must inform us immediately so that we can coordinate any emergency action needed. Please call us on our helpline number.

15. What safety measures do you offer for your clients?

- Driver cannot start a trip without entering OTP received by customer.
- Entire billing is automated.
- We assure you with safe online payment and free cancellation.
- We provide you a tracking link which you can share with your family and friends.
- All our cars have valid insurance, fitness certificate and t-permits.

16. I had problem while payment was being made after I entered my credit card details. Have I been charged?

- You have to report your problem to customer care immediately or mail us on info@kuldew.com and based on the information provided we can check whether your card has been charged by us or not.

17. Is my credit card information secure and safe?

- Yes. We follow the best security practices and the most stringent safety protocols adopted by major online travel companies. Any information you enter will be secured.

18. Can I use my card to make a booking in someone else's name?

- Yes.

19. What are the modes of receiving refunds?

- Customer will receive a refund in their wallet immediately after cancellation which can be used for the future bookings.Otherwise you can claim for refund to receive it in your bank account.

20. My money has been deducted, and I have not received any confirmation mail or booking ID from your side. What should I do?

- As soon as you book a ride, you will receive booking details through SMS/email. In case you haven’t received any SMS or mail, please contact us.

21. Do you provide a self- drive cars?

- No. All the cars are with driver.

22. Can I do a last minute booking and still get an assured car?

- Yes, you can book any car 5 hours prior of your pick-up time. However, the actual confirmation is given based on the availability of the car at the required location and time. Also, for better assistance on your immediate requirement, you are requested to call our helpline number.

23. What is outstation car rental?

- Basically outstation is a round trip return journey.

24. Can I travel to multi-cities?

- Yes,

25. Do I have to pay more if I travel to additional city?

- No. The entire billing depends on kilometres included in an itinerary. If the kilometres exceeds than the kilometres included in an itinerary then you will be charged only for those additional kilometres and not for additional city.

26. Will I get a professional driver?

- Yes. All the drivers and cars are verified and certified.

27. Can I extend my journey?

- Yes. You can extend your journey provided the car is available. You need to inform us on our helpline number.

28. Which types of cars are available on gaadibooking.com?

- From an extensive range of the most economical hatchbacks to the high-end exotic sedans, SUVs to buses of different brands are available on gaadibooking.com

29. Do you provide a local driver?

- Yes. We have local drivers registered on our website from different cities.

30. Do I need to pay additional driver allowance?

- Driver day allowance will be included in the total final bill. If your trip includes night stay, Driver night allowance of 300 per night to be paid in cash to driver.

31. Are the taxes, state permits and tolls included in the final amount?

- No. The charges for tolls, state permits and parking are dynamic and so needs to be paid extra as per actual. It will not be included in invoice.

32. Does the driver aware of all tourist places?

- Yes. We provide you all local certified and verified drivers.